Sending your parcel


A parcel or several parcels being sent together

Shipment Contents or Goods

The items in your parcel

Description of Contents

A description of the items in your parcel

Document Shipment

A parcel that contains only document items e.g. business correspondence such as contracts

Non-Document Shipment

A parcel that contains items other than documents e.g. gifts, mobile phones, cameras


Label for your parcel

Waybill number

The number to track your parcel which can be found at the top of the label


Being able to see the whereabouts of your parcel from collection to delivery

Booking a Collection

Placing a request for a DHL courier to pick up your parcel

Sending a Domestic shipment

Sending a parcel within the UK

Sending an International Shipment or Exporting

Sending a parcel outside the UK

Transit Times

The number of working days it takes for your parcel to be delivered

Volumetric Weight

If you are sending a large but lightweight parcel you may be charged on the space it takes up on our aircrafts, rather than its actual weight

Customs Duties

A customs duty is a charge imposed by the custom authorities in the country you are sending to .The receiver is responsible for paying any duties and taxes that may apply

Customs Paperwork

The paperwork that is sent with the parcel, detailing its contents and the value; this allows customs to work out if any duties apply

Prohibited items

Items that cannot be sent via DHL e.g antiques, human remains

Security Inspection

All parcels being sent by DHLitNow users must be left open for inspection by the courier to ensure they contain no prohibited items

Ad Valorem

This is a Latin term meaning “according to the value”. All duties and taxes are calculated on the basis of value, so you may see this used quite often

ATA Carnet

The ATA Carnet is an international Customs document. Issued under the terms of the ATA Convention and the Istanbul Convention, it incorporates an internationally valid guarantee.

The carnet can be used in place of national Customs documents and as security for import duties and taxes. This covers the temporary admission of goods and the transit of goods.

The ATA Carnet can also be accepted to control the temporary export and re-importation of goods. However, in this case, the international guarantee does not apply

Bonded Goods

These are goods stored in a secure warehouse. While they remain there, they are not liable for any payment of import duty. That is, until the duty is paid or the goods are exported or legally dealt with


Often refers to customs brokerage, where a third party is used for the clearance of inbound or outbound shipments

Cargo Manifest

A Cargo Manifest lists the goods carried in a means of transport or in a transport-unit. The manifest gives the commercial details of the goods, such as:

  • transport document numbers
  • consignors and consignees
  • marks and numbers
  • number and kind of packages
  • descriptions and quantities of goods
It may be used in place of the Cargo declaration

Certificate of Origin

This is a specific document that expressly certifies that the goods to which the certificate relates, originate in a specific country. This Certificate may also include a declaration by the manufacturer, producer, supplier, exporter or other competent person

Pro-forma Invoice

An invoice provided by a supplier prior to the shipment of merchandise, informing the buyer of the kinds and quantities of goods to be sent, their value and specifications (weight, size, etc.)

Consular Invoice

This is a detailed statement of goods shipped, certified by the consulate of a country. It is required by certain foreign governments that want a tighter control over imports


An abbreviation used in some international sales contracts, when the selling price includes all “Costs, Insurance and Freight” for the goods sold. This means that the seller arranges and pays for all relevant expenses involved in shipping goods – from their point of export to a given point of import. In trade statistics, “CIF value” means that all figures for imports or exports are calculated on this basis, regardless of the nature of individual transactions


Convention on International Trade in Endangered Species

Custom Declaration

Any statement or action, in any form prescribed or accepted by Customs, giving information or particulars required by Customs

De Minimis

This is a Latin term and is a shortened version of the expression “de minimis non curat lex” meaning “the law does not care about very small matters”. It is often considered more efficient to waive very small amounts of duties and taxes rather than collect them

Free Zone

An area within a country (a seaport, airport, warehouse or any designated area) regarded as being outside its customs territory. Importers may therefore bring goods of foreign origin into such areas without paying customs duties and taxes. This is always pending eventual processing, trans-shipment or re-exportation. Free zones were once numerous and prosperous when tariffs were higher many years ago. Some still exist in capital cities, transport junctions and major seaports, but their number and prominence have declined as tariffs have fallen in recent years. Free zones may also be known as “free ports”, “free warehouses”, “free trade zones” and “foreign trade zones”

Harmonised System

The international system published by the World Customs Organisation that sets out in a systemised form the goods handled in international trade. Goods are grouped in Sections, Chapters and sub-Chapters that are governed by rules


The recognized abbreviation for the International Commercial Terms of Sale

Landed Cost

This is the cost of the imported goods at the port or point of entry into a country, including the cost of freight, insurance and port and dock charges. All charges occurring after the goods leave the import point are not included

Phytosanitary Certificate

A certificate issued by a Government agency (usually Agriculture) to satisfy import regulations of foreign countries. The certificate indicates that a shipment has been inspected and found free from harmful pests and plant diseases

Preference (or Preferential) Duty

A lower duty rate based on the value of the goods and dependent on the country of origin


Electronic Data Interchange – the electronic transmission of data


United Nations EDI For Administration, Commerce and Transport.

EDI (Electronic Data Interchange) Standards are developed and supported by the UN for electronic message (data) interchange on an international level

footer logo

© 2019 | DHL International (UK) Limited All Rights Reserved Registered Office: Southern Hub, Unit 1, Horton Road, Colnbrook, Berkshire SL3 0BB

Company No. 1184988 | VAT No. 751812341